Relay helps online sellers manage their WhatsApp, Instagram and Messenger chats with AI agents, so you can reply faster, close more sales and never lose a customer to a slow answer.
Get from setup to sales in four simple steps.
Link your WhatsApp, Instagram and Messenger so every chat lands in one inbox.
Add your products, prices, FAQs and tone. Relay only answers from what you tell it.
Turn on the agents that reply, save leads, send invoices and DM your commenters.
Follow up with quiet leads, see what's working, and close more sales.
Specialised agents that handle the busy work, so you can focus on what matters most.
Try the agents freeAnswers questions, handles objections and brings quiet leads back.
Creates professional invoices and receipts right from the chat.
Reaches out to people who comment on your Instagram and Facebook posts and ads.
Powerful features designed for shops that sell on chat.
WhatsApp, Instagram and Messenger chats in one place, with private notes.
Short, on-brand answers in your customer's language, only from your own facts.
Schedule messages that win quiet leads back, then reschedule or send in a click.
Reply rate, response time and leads by stage, from your real conversations.
A catalog the AI reads, so it never guesses a price or promises stock you don't have.
Simple to start, and easy to leave whenever you like.
Every plan starts with a 14-day free trial. No credit card required.
For solo sellers just getting started.
For growing shops that sell every day.
For busy brands with lots of chats.
Prices are in Sri Lankan rupees per month. Want just one agent instead of a full plan? Single-agent add-ons are coming soon.
Quick answers about connecting your channels, how the AI works, and getting started.
Try it freeRelay is a customer inbox with AI agents built in. It brings your WhatsApp, Instagram and Facebook Messenger chats into one place, replies to customers automatically, saves the people who want to buy as leads, and follows up when they go quiet.
Open Settings → Channel connections and choose Connect next to WhatsApp. You'll need a Meta Business account, a phone number that isn't already used on the regular WhatsApp app, and Meta's business verification, which can take a few days, so it's worth starting early. The full checklist is shown in the app.
You'll need a Facebook Page for your business and an Instagram Business or Creator account linked to that Page. Meta also has to approve messaging access for the connection, which can take a little time. The checklist for each channel is in Settings → Channel connections.
No. Signing up takes a couple of minutes and there's nothing to install or code. The slowest part is Meta's own verification for WhatsApp and Instagram, which happens on their side.
Yes. The agent replies in the same language the customer writes in, in short, chat-style messages. It's instructed not to make up prices, stock or policies. If it doesn't know something, it says it will check and get back to them.
Always. Reply manually from the Inbox at any time, add private notes for your team, or switch the agent off completely from the Agents page.
The agent looks for buying signals, like asking about price or availability, or wanting to place an order, and saves the person to Leads with their name and contact. You can move leads through New, Contacted, Qualified, Won and Lost, add leads by hand, and export them to CSV.
Follow-ups are scheduled messages that re-engage leads who've gone quiet. From the Follow-ups page you can schedule one, reschedule it, mark it as sent or cancel it.
Yes, with the Comment-to-DM agent on the Plus and Pro plans. You choose the words to look for, like “price?”, “details?” or a keyword such as INFO, and what to send. When someone comments one of them, the agent sends them a DM with the product details, and the chat lands in your Inbox as a new lead. Instagram and Facebook allow one private reply per comment, and the agent won’t message the same person again and again.
Yes, with the Invoice & Receipt Generator agent on the Plus and Pro plans. When a customer is ready to buy, it reads the chat and drafts an invoice using the prices from your product catalog. You check it and send it in the chat, and when the money arrives you mark it paid and the receipt is ready. Customers get a link they can open, print or save as a PDF.
A conversation is one customer chat thread that the AI agent replies in during your billing month. Basic includes 300 a month, Plus 1,200 and Pro 3,000. You get a warning when you reach 80%. If you reach the limit, the AI won't start new conversations until the month resets or you upgrade, and those chats are flagged so you can reply yourself. Chats the AI already started that month carry on.
Every new workspace starts with a 14-day free trial, and no credit card is required to sign up.
Yes. Every business gets its own separate workspace, and the database enforces that you can only ever see your own workspace's conversations, leads and notes.
Yes. Relay runs in the browser and works on phones and tablets, so there's no app to install.
Start your 14-day free trial. No credit card required, and set up in minutes.